Travel With Flex Pay | Sea Crest Beach Resort

Flex Pay: Buy Now, Pay Later - Frequently Asked Questions

Q: What is Flex Pay?

Flex Pay gives you the freedom to book travel now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. When you’re ready to check out, just select “Flex Pay” as your payment method, complete a short application, and receive a quick decision. Choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments.

Q: I purchased a trip using Flex Pay, can I travel before it’s paid off?

Yes! You do need to allow a few days between booking and your departure date for things to process. Other than that, you are free to travel whenever - even before you're all paid off.

Q: How do I apply?

Shop for your items and add them to your cart just like you normally would. When you are ready to check out, simply select Uplift as your payment method. To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.

Q: How are my loan term offers determined?

We look at a number of factors, including your credit information, purchase details, and more.

Q: How do I make installment payments?

You can make a payment anytime by visiting upgrade.com/pay and clicking on the Loans tab. From there, click the Make a Payment button.

Uplift recommends that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.

If you don’t have AutoPay enabled, visit upgrade.com/pay, click on the Accounts page, and set the AutoPay toggle to ON.

You can also change the form of payment on file with Uplift anytime by visiting upgrade.com/pay.

Q: What are the advantages of using Flex Pay vs a credit card?

While some credit cards charge interest on interest, Uplift charges only simple interest. If you carry a balance on a credit card, it can be hard to understand what it will cost you. With Flex Pay, the cost is clear at the time of purchase, with simple interest, predictable payments, and no fees.

Q: What happens to my loan if I cancel my travel plans?

You’ll need to initiate any cancellations with the travel provider first. If the travel provider’s cancellation policy allows for a refund, we’ll update your account after the cancellation is fully processed. If you are not eligible for a refund from the travel provider, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.

Q: How long does it take for you to apply a refund to my account?

Once Flex Pay receives a refund from the merchant, we will apply the full amount to your account balance within 10 days.

If you receive a refund for more than the balance owed on your account, Flex Pay will credit back all remaining funds to the method of payment used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle.

Q: How do I receive a refund?

You’ll need to initiate any cancellation or returns with the merchant first. If you are eligible for a refund from the merchant based on their refund policy, we will apply the refunded amount to your account balance and credit back all remaining funds to your method of payment used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), we will work with you to issue an electronic refund through Zelle.

If you receive a refund for less than the balance owed, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.

Q: Does checking my rate impact my credit score?

US Residents: When you check your eligibility, a “soft” credit inquiry occurs to verify your identity and determine your eligibility for financing. A soft credit inquiry doesn’t affect your credit score. Flex Pay does not perform a hard credit inquiry.

Canadian Residents: When you check your eligibility a “soft” credit inquiry occurs to verify your identity and determine your eligibility. A soft credit inquiry doesn’t affect your credit score. However, when you submit an application, a hard credit inquiry will be placed, which may impact your credit score.

Q: How do I contact Customer Support?

The Flex Pay Customer Support team is available seven days a week from 5:00 AM to 7:00 PM (PST) at (844) 257-5400. You can also send an email to [email protected], or message Uplift in your Member Portal at upgrade.com/pay.

Q: When booking a resort, what's included in my Flex Pay offer?

When paying for a hotel booking with Flex Pay, your loan will cover your room rate, taxes, fees and add ons listed on the booking confirmation page.

Q: When booking a resort, does my offer cover additional resort charges?

While Flex Pay never charges any fees, your resort may charge additional fees during your stay for amenities such as resort fees, parking, and WiFi. For more information, please review the resort’s website or contact the resort directly.

Q: What are your Privacy Policy and Terms of Use?

Here are links to Flex Pay's Privacy Policy and Terms of Use.

Book Now

Rooms

Adults

Children

Special Rates

Book now. Pay over time.

Spread the cost of your trip over low monthly payments

Here's How It Works:

Choose Flex Pay as Your Payment Method

If Approved, Select the Payment Plan

Make Monthly Payments

Flex Pay: Buy Now, Pay Later - Frequently Asked Questions

Q: What is Flex Pay?

Q: I purchased a trip using Flex Pay, can I travel before it’s paid off?

Q: How do I apply?

Q: How are my loan term offers determined?

Q: How do I make installment payments?

Q: What are the advantages of using Flex Pay vs a credit card?

Q: What happens to my loan if I cancel my travel plans?

Q: How long does it take for you to apply a refund to my account?

Q: How do I receive a refund?

Q: Does checking my rate impact my credit score?

Q: How do I contact Customer Support?

Q: When booking a resort, what's included in my Flex Pay offer?

Q: When booking a resort, does my offer cover additional resort charges?

Q: What are your Privacy Policy and Terms of Use?

Dining Reservations

Book Now

Rooms

Adults

Children

Special Rates

Book now. Pay over time.

Spread the cost of your trip over low monthly payments

Here's How It Works:

Choose Flex Pay as Your Payment Method

If Approved, Select the Payment Plan

Make Monthly Payments

Flex Pay: Buy Now, Pay Later - Frequently Asked Questions

Q: What is Flex Pay?

Q: I purchased a trip using Flex Pay, can I travel before it’s paid off?

Q: How do I apply?

Q: How are my loan term offers determined?

Q: How do I make installment payments?

Q: What are the advantages of using Flex Pay vs a credit card?

Q: What happens to my loan if I cancel my travel plans?

Q: How long does it take for you to apply a refund to my account?

Q: How do I receive a refund?

Q: Does checking my rate impact my credit score?

Q: How do I contact Customer Support?

Q: When booking a resort, what's included in my Flex Pay offer?

Q: When booking a resort, does my offer cover additional resort charges?

Q: What are your Privacy Policy and Terms of Use?

Soft Light. Hard Reset.

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